Your Privacy Is Our Responsibility

eg333 is a secure and reliable online gaming platform. We believe that protecting the privacy of your personal information is a fundamental right. The purpose of this privacy policy is to transparently inform our users — what types of information we collect, how that information is used, who it may be shared with, and what your rights are.

Your relationship with eg333 is built on mutual trust. We commit that your information will never be sold to third parties and will never be used for any unlawful purpose. Through SSL encryption technology, we ensure the highest level of protection for all your data.

To open an account at eg333, process transactions, and improve our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for individuals aged 21 and above)
• Valid email address and mobile number
• Postal address or residential details
• National ID card or passport information (for identity verification)
• Payment-related information such as bKash, Nagad, or Rocket number

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Activity logs on the platform and session-related information
• Information obtained through cookies and similar tracking technologies

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, bank transfer)
• Transaction reference numbers and associated records

eg333 uses the information collected from you for the following legitimate purposes:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To provide all gaming, betting, and transaction-related services without interruption.
• Identity Verification: To prevent fraud and confirm age (access for those aged 21 and above only).
• Financial Transaction Processing: To accurately complete deposits and withdrawals.
• Customer Support: To resolve your issues through 24/7 live chat and email.
• Platform Improvement: To analyse user experience and improve the quality of eg333's services.
• Responsible Gaming: To identify potentially problematic gaming patterns and intervene in a timely manner.
• Legal Compliance: To maintain records necessary for complying with applicable laws and regulations.

eg333 never sells your personal information. However, in specific circumstances, information may be shared with the following parties:

4.1 Payment Processors

To complete financial transactions, necessary information may be shared with bKash, Nagad, Rocket, and banking partners. Only the minimum transaction-related information is used in this process.

4.2 Technology & Service Providers

For the secure operation of the platform, we work with trusted technology partners. They operate under strict confidentiality agreements and may only use the information received for the specified purpose.

4.3 Legal Obligations

If disclosure of information is legally required under a valid court order, government directive, or legal process, eg333 may provide the necessary information to the appropriate authorities.

The eg333 website uses cookies and similar tracking technologies. Through these, we ensure the following benefits:

• Keeping your login session active and avoiding the hassle of logging in again.
• Remembering your preferences and settings so you do not have to set them up each time.
• Analysing platform performance and quickly identifying technical issues.
• Understanding your usage patterns and improving services accordingly.

You can block cookies by changing your browser settings. However, disabling cookies may cause some eg333 services to not function properly.

eg333 applies industry-leading technology to protect your information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by strong encryption.
• Secure Database: Your information is stored in an encrypted database accessible only to authorised staff.
• Access Control: Strict role-based access control ensures that only the necessary staff can access information.
• Regular Security Reviews: Our systems are regularly tested to identify and address vulnerabilities.
• Firewall & Intrusion Prevention: Advanced firewalls and intrusion detection systems remain active at all times.

While we are committed to ensuring the highest level of protection, no method on the internet is 100% secure. Therefore, you are also requested to keep your account password strong and not share it with any third party.

eg333 stores your information according to the following policy:

• All necessary information is retained while your account is active.
• Even after an account is closed, information may be retained for a specified period to meet legal obligations.
• Records of financial transactions may be retained for an extended period, which assists with auditing and dispute resolution.
• Information that no longer needs to be retained is securely deleted.

As a user of eg333, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (complete deletion may not be possible if legal obligations exist).
• Right to Restrict Processing: In specific cases, you may request that the processing of your information be limited.
• Right to Object: You may object to the use of your information for a specific purpose.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

eg333's services are for individuals aged 21 and above only. We do not knowingly collect information from any minor. If we learn that a minor's information is present in an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes that their child has registered on eg333, please notify our support team immediately.

The eg333 platform may sometimes contain references to third-party services. This privacy policy applies only to eg333's own platform. Third-party services have their own privacy policies and eg333 is not responsible for their practices. It is advised to read their policies before using any external service.

eg333 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will endeavour to notify you in the following ways:

• A notice will be displayed on the platform.
• A message may be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.

If you continue using eg333's services after a change, you will be considered to have accepted the new policy. Therefore, it is advised to check this page regularly.